Ways to Shop

As of March 2025, Kroger is no longer selling third party items via Ship to Home. You can still place orders with us online through our Pickup and Delivery services.

Yes, you are still able to return your item purchased through Ship to Home if it falls within the eligible 30-day timeframe.

You can contact Customer Support via chat, email or 1-800-KRO-GERS.

When you receive your order depends on the shipping method you choose. But we do our best to provide you with quick, convenient options! In general, you can choose to get your shipment in as little as 1-3 business days.

Sign in to your digital account and go to “My Purchases.” Once your order has shipped, you’ll see a tracking number associated with each order. You’ll also receive a confirmation email with your tracking information once your order ships.

Orders containing a combination of items sold by Kroger and our Kroger Third Party Partners will be split into separate orders.

Try checking your junk or spam email folders. They can sometimes end up here by mistake. Search your junk folder and mark these as not spam. Still can’t find your emails? Call us at 1-800-576-4377.

Not always. But if multiple packages are shipped, you can track each one separately. Just go to “My Purchases,” select the order in question, and check the tracking information for each package. You can also follow the tracking links in your confirmation email.

Orders containing a combination of items sold by Kroger and our Kroger Third Party Partners will be split into separate orders and may contain different tracking numbers.

If there’s a problem with your order, please contact our Customer Service team at 1-800-KROGERS (1-800-576-4377). We’re available Monday through Friday, 8am to Midnight EST, and Saturday and Sunday, 8am to 9:30pm EST.

Yes we do! Orders shipped to P.O. boxes are delivered via USPS, regardless of weight.

When you place an order, your bank or financial institution puts an authorization hold on your card to confirm the card is valid. The hold amount is for the estimated total you see on your order confirmation. Depending on your bank or financial institution, the hold should be released in 3 to 7 business days. For more information regarding this hold, please contact your bank or financial institution.

If a product is subject to sales tax in the state where it will be shipped to, tax is calculated on the total sale price of each item. The total sale price generally includes any discounts (to both individual products and the total order). Shipping fees may be subject to sales tax in accordance with state laws. But the total tax amount for each order depends on many factors, including the type of product(s) in your order, as well as the shipping destination.

Please note that since factors can change from the time you place your order to the time your card is charged, the final sales tax amount may be different than the original estimate.

This could happen for a couple reasons. The first is called an authorization hold, or pre-authorization. This is simply a hold placed on your card to confirm the card is valid. Based on your bank or financial institution, the hold should be released in 3 to 5 business days. For more information regarding this hold, please contact your financial institution.

The second reason you could see a couple charges is if you place two orders at the same time: Pickup or Delivery and Ship. Each of these are checked out separately and will show up as different transactions.

Absolutely! Normal exclusions apply, but you’ll earn one fuel point for every dollar spent (excluding taxes and shipping fees). There’s currently no limit to how many fuel points you can earn, and they’ll be available once your order has shipped.

Once a Ship order has been placed, you can no longer modify it.

Log in to your digital account and go to “My Purchases” to review your order history.

How to:

1. Navigate to My Purchases on the website or mobile app.
2. Select the relevant Order to initiate the Return.
3. Select Request a Refund and follow the options to complete a return.

If your request can’t be completed online, you’ll be directed to call our Customer Support team for assistance.

Important Information:

• Items purchased from a Kroger Third Party Partner are eligible for a refund, return or replacement within 30 days.
• Returns must be sent directly to the Kroger Third Party Partner and cannot be returned to a Kroger store.
• A pre-paid shipping label will be provided for returns.
• When the item is received by the Kroger Third Party Partner, a refund will be processed, minus any applicable fees

Unfortunately we can’t offer in-store returns or exchanges. However, you can always complete a refund request online by going to “My Purchases” and selecting “Request a Refund” in the order details.

You will receive a confirmation email with your finalized refund amount shortly after submitting your request. If you are submitting a refund with a Third Party Partner, they will provide confirmation of the refund request. Please note it may take up to 5 business days for your financial institution to reflect it on your account statement. The amount will be refunded back to the account used for the original purchase. If this account is closed or the credit/debit card used is now expired, the credit will still be refunded to the original form of payment. The financial institution of the card in question will then be responsible for issuing the refund.