General FAQs

Questions and Answers

  • Ralphs gives $500,000 each quarter and that amount is prorated based on your Eligible shopping purchase and the amount of Eligible Organizations.

  • All proceeds derived from the Community Contribution Program must be used for charitable purposes within the communities Ralphs serve and cannot be used for political, legal or administrative purposes. Ralphs has the discretion and right to terminate any Organization from the Program at any time if it is determined that any of the proceeds are used for political, legal or administrative purposes.

  • We do not sell, trade or rent our customers' personal information to outside companies or marketing firms. Please read our complete Privacy Policy online at www.ralphs.com.

  • Your information will not be shared with anyone. Please read our complete Privacy Policy online at www.ralphs.com.

  • Your purchases will begin counting for your designated organization within 72 hours of signing up your card online.

  • Within 7 days of successfully registering your Ralphs rewards Card online, you will see at the bottom of your Ralphs receipt "At your request, Ralphs is donating to ''your organization name'."

  • Supporters can earn rewards on almost everything, every time they shop! However, there are specific purchases that cannot be included: alcohol, tobacco, pharmacy, postage stamps, gift cards and Green Dot Prepaid Cards, gift certificates, CRV, fluid milk and milk products, lottery and promotional tickets, fuel, fuel center purchases, and Sales Tax.

  • No. Your individual fuel rewards are awarded to you and your household. Your Community Contributions are for your favorite community organization. Even though both programs are based on your Ralphs purchases and are linked to your Ralphs rewards Card, the two programs are completely unrelated to each other.

  • No. Your Ralphs rewards Card can be linked to only one organization at a time. However, you may choose to give to two organizations annually by changing your non-profit organization designation after six months. That way, you can give to one organization for six months and then the other for six months.

  • Just go online at www.ralphs.com, click on Sign In, enter your email address and password, click on Community Rewards then complete the information with your new organization number.

  • Exciting News! Ralphs contributions made on your behalf are now available on your online account. Just go to www.ralphs.com, click on sign in, enter your email address and password, click on your name, click on My Account, click on Community Rewards, you will see your previous quarter

  • You can call us 1-800-443-4438 and we will be happy to link your rewards card or phone number with your organization for the duration of the current term.

  • As long as you know your alternate ID (phone number) you can donate by registering on line. If you need assistance, please call 1-800-443-4438.