SNAP EBT: Frequently Asked Questions

    You can learn more about SNAP EBT eligibility on the USDA SNAP official website.

    Customers who qualify for SNAP EBT benefits can purchase items that meet USDA SNAP eligibility guidelines. View the current list of USDA SNAP eligible food items on the USDA website.

    SNAP (Supplemental Nutrition Assistance Program) is the program formerly known as food stamps. The Kroger Co. Family of Stores accepts SNAP EBT at all participating pickup locations and through delivery on the Ralphs website and Ralphs mobile app.

    Yes, customers who qualify for SNAP EBT benefits can now add a SNAP EBT card to their order and pay online. When placing your pickup order, you will now see “Add SNAP EBT Card” instead of having the option to choose “SNAP EBT at Pickup.” Ralphs will no longer be accepting SNAP EBT payments at curbside pickup. Payment using credit, debit, SNAP EBT, or gift-card must be done online at checkout. Customers will now be able to save their SNAP EBT card in the Ralphs wallet. See below on how to store a SNAP EBT card.

    Yes, customers with SNAP EBT benefits can now pay using their SNAP EBT card online for delivery, save their SNAP EBT card on the Ralphs online wallet and split their payment with another card. Any fees that may apply to the order must be covered on another form of payment such as a credit or debit card.

    To add a SNAP EBT card to an online order at checkout, under the “Paying With” section click “Add SNAP EBT Card.” Input the SNAP EBT card number and click “Add Card.” After adding the card, your order total will be broken out between eligible and non-eligible items. Click “Submit” and enter your SNAP EBT pin.

    To add a SNAP EBT card to the Ralphs online wallet, navigate to “My Account” and then “Wallet.” Click “Add new card” and select the payment type as “EBT.” Enter the SNAP EBT card number and click “Submit.”

    After adding or selecting your SNAP EBT card as a form of payment, click “Check Balance” under the SNAP EBT card information. Enter your SNAP EBT pin and click “Done.” Your SNAP EBT card balance will now appear.

    Customers are not authorized to use SNAP EBT cards to pay for any non-SNAP eligible items, tips, delivery fees, ordering fees or convenience fees that may apply to online order. Non-SNAP eligible items, tips, delivery fees, ordering fees or convenience fees must be paid for using other payment methods such as credit or debit cards.

    The SNAP EBT card can only be authorized by customer pin entry at the time of checkout, so we can only charge the amount that was authorized at that time. The backup card will get charged if the final total at the time of fulfillment exceeds the original total shown at checkout. Examples of what may cause this to happen:

    • Instacart delivery substituted item is higher in price than the original item: Instacart does not price match on item substitutions (Kroger blue truck delivery does price match)
    • Weighted item final total exceeds weighted item original total: Weighted item prices shown online are average prices
    • Pricing and promotions that no longer apply (price changes between when the order is placed and when it is fulfilled)
    • Items added at curbside or during the fulfillment process will cause the final total to exceed the original total

    By selecting “Don’t Use” when checking out, you are indicating you do not want to use your SNAP EBT card on this order. After selecting this option, the SNAP EBT card will not be charged on this order and the total amount will be charged to credit or debit card.

    For items purchased with your SNAP EBT card we offer refunds and exchanges for in-store, Pickup, Delivery and other Kroger Co. Family of Stores e-commerce services. If you discover a problem after you receive your order, you can return any wrong or unacceptable item directly to your local store or contact us by phone at 1-800-KRO-GERS (1-800-576-4377). Proof of purchase may be required. We reserve the right to refuse returns for expired or consumed items, where abuse or fraud is suspected, and/or if prohibited by applicable law.

    No, we currently cannot accept WIC program benefits with pickup or delivery orders.

    No, we currently don’t support SNAP EBT payment for ship orders.

    In order to complete your online pickup or delivery order with your SNAP EBT card in our app, please ensure your Android or iOS device has been updated with the latest software. Once updated, you will be able to seamlessly pay for your pickup or delivery order in the mobile app with your SNAP EBT card. If you need assistance or have additional questions, please contact us by phone at 1-800-KRO-GERS (1-800-576-4377).

New to Ralphs Pickup and Delivery? Learn more with our Pickup and Delivery FAQs.