COVID-19 Frequently Asked Questions (FAQs)

    Our Customer Experience

      In line with guidance from the CDC, masks are optional for customers in our stores and facilities unless otherwise required by local or state jurisdiction. We welcome any individual who chooses to wear a mask.

      As we have throughout the pandemic, we will continue to safeguard the health and well-being of our customers through ongoing cleaning and sanitization procedures, providing access to vaccinations at our Pharmacies and The Little Clinic and a number of over-the-counter Covid Test options.

      As America’s grocer, we are committed to doing our part to help reduce the spread of the virus. We continue to partner with and follow guidance from federal, state and local agencies, including the CDC and other health organizations.

      Kroger has implemented policy and process changes to safeguard the health and wellbeing of our associates and customers, including:

      Enhancing cleaning procedures

      • Cleaning commonly used areas more often, including cashier stations, self-checkouts, credit card terminals, conveyor belts and food service counters, and cleaning shelves when restocking products.
      • Adding extra hand sanitizer at cashier stations, food service counters, and all pharmacy, The Little Clinic and Starbucks locations.
      • Continuing to provide our customers with free disinfectant wipes at our store entrances to sanitize their shopping carts or baskets.
      • Maintaining industry-leading best practices for safe food handling.

      Promoting physical distancing and healthy habits

      • Leveraging plastic partitions at check lanes and other counters to encourage physical distancing.
      • Expanding contact-free payment solutions like Kroger Pay.
      • Offering a no-contact delivery option, low-contact pickup service and ship-to-home orders.

      Kroger offers a variety of in-store and ecommerce shopping options, including Kroger Pickup, Kroger Delivery and Kroger Ship. We have also expanded our low- and no-contact services and checkout methods to help customers shop quickly and safely.

      • Our pickup service makes it easy to get the fresh food you need, quickly. Simply fill your cart with the items you want, then choose a pickup time that’s convenient for you. We’ll have your order ready to load into your vehicle when you arrive at the pickup location.
      • Get all your fresh favorites delivered to you for free on orders of $35 or more with a Boost Membership. Boost ($99) members receive free delivery in as little as 2 hours on all orders of $35 or more. Boost ($59) members receive free delivery on orders of $35 or more for next Day Deliveries. Some exclusions apply. Not available in all areas. Learn more about Boost and check availability in your area.
      • Ship is one of our online ordering services. With Ship, you can enjoy the benefits of big box shopping from the comfort of your own home! Buy in bulk, get heavy or large products shipped right to your door. Browse a wide selection of products (many of which aren’t available in your local store), and access exclusive savings. Start shopping Ship now.
      • Customers can also use Kroger Pay for a contactless checkout experience in several markets. Kroger recently launched an NFC contactless payment (e.g., Apple Pay and Google Pay) pilot in our Pacific Northwest QFC grocery stores.

      For more information on designated operating hours in your area, contact your local store.

      Although suspended due to the COVID-19 pandemic, we are once again offering samples in our stores unless prohibited by local ordinance.

      Kroger’s family of stores accepts returns of items purchased within a 14-day window. Please visit the Kroger Co. Family of Stores Company Return Policy to learn more.

      Pickup & Delivery: Inventory varies by store and changes throughout the day as customers shop in-store and online. Inventory is not updated in real time. If an item shows that it’s available for pickup or delivery, availability is not guaranteed.

      Ship: Our shippable inventory is updated in near-real time. We encourage customers to check our app or website to view item availability. Unfortunately, our Customer Connect associates do not have insight into item availability. Our app or website is the best source for this information.

      As part of our Zero Hunger | Zero Waste commitment to end hunger and eliminate waste in our communities by 2025, we continue to allow our customers to use reusable shopping bags, provided there is not a state or local ordinance that prohibits use. We encourage our customers to frequently clean and wipe down their reusable shopping bags to help us maintain a safe shopping environment.

      The Kroger Family of Companies now accepts Supplemental Nutrition Assistance Program (SNAP) benefits for Pickup across the country. The low-contact, convenient service allows customers to shop online for groceries on Kroger.com or the Kroger app and pick up their order curbside at a nearby Kroger store.

      How Pickup Works:

      1. Choose your preferred store location on Kroger.com or the Kroger app
      2. Shop and place your order for groceries on Kroger.com or the Kroger app
      3. Select a pickup date and time and SNAP/EBT as the payment method. If you’re using an EBT card, you’ll present your payment method at the time of pick up
      4. An associate shops for your order
      5. When it’s time to pick up your order, look for the pickup signs in the store’s parking lot and pull into your parking spot then call the number on the sign to let an associate know you’ve arrived
      6. An associate will bring your order out and load it into your car. At this time, EBT card customers can complete their transaction via a mobile point-of-sale system and pay for ineligible EBT purchases or any remaining balance with their debit or credit card

    Our Associates

      • The availability of a COVID-19 Vaccine is an important step towards a safer environment for our associates and our customers. Customers and associates are strongly encouraged to get the COVID-19 vaccine. Kroger is offering a $100 vaccine payment for all associates who receive the manufacturer recommended doses of the COVID-19 vaccine. This is one a one-time payment upon receiving the final dose.
      • COVID Emergency Leave of Absence, which was first introduced in March 2020, will continue to be offered in appropriate circumstances to all vaccinated associates.
      • Providing access to mental health services and other benefits to support associates. All associates and dependents who live in the same house have access to The Well-Being Assistant, a free and confidential service that can help with:
        • Stress
        • Relationship problems
        • Anxiety
        • Parenting concerns
        • Drug and alcohol issues
        • Grief
        • Caring for an aging parent
        • Finding childcare or summer camps
        • Referrals and discounts for home and car repairs o Discounts for travel and entertainment
      • Continued support for remote-work options for associates in our corporate and division offices to offer more flexibility.
      • Providing easy access to testing options in our communities and for our associates. Associates with one or more symptoms of COVID-19 or not experiencing symptoms but had exposure with someone confirmed with COVID-19 are eligible for free home test kit.

      Paid Emergency leave of absence (ELOA) allows up to 14 days consecutive paid days off for vaccinated associates who meet certain criteria. Pay is based on your normal work week. New hires must have 14 days of continuous service to be eligible for paid ELOA. Unvaccinated associates and those who do not meet the criteria above may be eligible for other forms of time off, including PTO (sick, health & wellness, personal and vacation days), Family Medical Leave, Short-term Disability or Personal Leave. Contact your HR representative for more information. In general, attendance policies will be flexible during this time, and absences will be evaluated on a case-by-case basis.

      We have significantly decreased commercial air travel. We continue to closely monitor events and adjust our guidance accordingly. In lieu of traveling, we recommend our associates use video or audio conference tools for internal meetings as well as communication with suppliers and partners

    COVID-19 Testing

      Kroger Health, the healthcare division of The Kroger Co., has expanded its COVID-19 testing offerings.

      • At-Home COVID-19 Testing Solutions – Collect at sample for a diagnostic PCR test or take a rapid antigen test at home.
      • In-Clinic COVID-19 Testing Services – Diagnostic, viral, antigen and antibody testing are available at The Little Clinic locations located in selected states: Visit The Little Clinic to find the nearest location and schedule your appointment.

      We offer a wide range of vaccines to meet your health needs. All available vaccines and injections are listed on the Vaccinations & Injections page.

      Our pharmacies are offering 500 Fuel Points to eligible patients who receive a COVID-19 or flu vaccine and up to 1,000 points for receiving both between February 28 and March 31, 2022.

      Pharmacy patients may get 500 Fuel Points for receiving the COVID-19 vaccine and 500 Fuel Points for receiving the flu vaccine at participating locations. The 500 Fuel Points are eligible for any of the COVID-19 doses including first, second and booster shots. Points are only offered for vaccines administered at our pharmacies between February 28 and March 31, 2022.

      To participate, simply schedule a vaccine appointment online or walk into the pharmacy. If eligible, once you get your COVID-19 and/or flu vaccine, the pharmacy associate may scan your loyalty card and the points may be added to your account! Exclusions and restrictions may apply.*

    Additional Questions

      The Kroger Co. is Living Our Purpose:

      • Donated 499 million meals to help end hunger in communities through Zero Hunger | Zero Waste and $343 million in total charitable giving in 2021.
      • Sent emergency food assistance to support Ukrainian Refugees through the UN World Food Programmer’s Ukraine Emergency Fund. The company will also match all gifts made by associates and customers, up to $250,000.
      • Partnered with the Biden Administration to offer customers free N95 masks at store locations with pharmacies.
      • Donated hand sanitizers, masks, and gloves to nonprofit organizations committed to quickly distributing to communities in need.
      • Donated additional $5 million into The Kroger Co. Foundation Racial Equity Fund to catalyze innovative approaches to help create more equitable and inclusive communities

      Yes, Kroger is hiring! Candidates may apply via jobs.kroger.com and could be placed for employment within several days of applying. In 2021, Kroger significantly increased associate wages resulting in average hourly wage of $17 and average hourly rate of $22 with comprehensive benefits factored in. In addition to competitive pay, Kroger benefits give associates and their family everything needed to thrive; from perks and discounts to healthcare plans, wellness support, tuition reimbursement, and training.

      More information can be found in our newsroom.


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Visit our Help Center for additional assistance. If you would like to speak with us directly, or if this is urgent, please call us at: 800–576–4377 (1-800-KRO-GERS)

Services and availability vary by location. Pharmacy, Clinic, and Telenutrition services are available in select areas. Access our pharmacy locator to find a pharmacy near you. The Little Clinic practices in the following states only: AZ, KY, OH, TN, CO, IN, GA, KS, VA. Access our clinic locator to find a clinic near you. Telenutrition services where medical nutrition therapy is provided are not available in AK, MT, NJ, NY, SC, WY, or where otherwise prohibited by applicable law.